Privacy Policy
privacy policy
Verdugo Travel GmbH
Mattweg 31
4144 Arlesheim
SWITZERLAND
Telefon +41 79 949 76 36
admin@verdugotravel.com
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Verdugo Travel ("We") is responsible as the data controller for the collection and processing of your personal data related to its activities. Our task is to provide our customers with a comprehensive range of travel services.
In this privacy policy, we explain how we process your personal data and how you can control and manage it. Our data processing may be covered by additional privacy notices, particularly in the General (Travel) Conditions, or may be governed by circumstances or legal regulations.
This privacy policy complies with the requirements of Swiss data protection law and, where applicable, the General Data Protection Regulation (GDPR) of the European Union.​
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ARE YOU AFFECTED BY THIS NOTICE?
This privacy policy applies to you if you are:
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One of our customers or in a contractual relationship with us;
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A fellow traveler of one of our customers;
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Interested in our products or services, providing us with your personal data for us to contact you.
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HOW CAN YOU CONTROL OUR PROCESSING OF YOUR PERSONAL DATA?
You have rights that allow you to effectively control your personal data and the way we process it. Below, we explain your rights regarding your personal data.
If you wish to exercise the rights listed below, please submit a request via email to admin@verdugotravel.com or by mail to Verdugo Travel GmbH, Mattweg 31, 4144 Arlesheim, SWITZERLAND.
If you have questions about the use of your personal data under this privacy policy, please contact admin@verdugotravel.com.
2.1. You can request information about your personal data.
If you want information about your personal data, we will provide you with a copy of the personal data you requested and information about its processing. Your right to information may be restricted in legally specified cases.
2.2. You can request the correction of your personal data.
If you believe that your personal data is incorrect or incomplete, you can request that it be corrected or completed. In some cases, providing evidence may be necessary.
2.3. You can request the deletion of your personal data.
If you wish, you can request the deletion of your personal data to the extent permitted by law.
2.4. You can object to the processing of your personal data based on legitimate interests.
If you disagree with processing based on legitimate interests, you can object for reasons arising from your particular situation. Provide us with detailed information about the specific processing and the reasons for your objection. We will cease processing your personal data unless there are compelling legitimate grounds or the processing serves the establishment, exercise, or defense of legal claims.
2.5. You can object to the processing of your personal data for direct marketing.
You have the right to object to the processing of your personal data for direct marketing at any time. This also applies to profiling if it is related to such direct marketing.
2.6. You can request the restriction of the processing of your personal data.
If you dispute the accuracy of the personal data we use or object to the processing of your personal data, we will review or revise your request. You may request that we restrict the processing of your personal data while we review your request.
2.7. You have rights against automated individual decision-making.
You generally have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you. However, we may automate such decisions if it is necessary for entering into or performing a contract with you, is permissible by law, or you have given your consent. In any case, you have the right to contest the decision, present your point of view, and request the intervention of a responsible person to review the decision.
2.8. You can revoke your consent.
In cases where processing is based on your declared consent, you can revoke this consent at any time.
2.9. You can request the transfer of part of your personal data.
You can request a copy of the personal data you provided in a structured, commonly used, and machine-readable format. If technically feasible, you may request that we transmit this copy to a third party.
2.10. Complaint to the Federal Data Protection and Public Transparency Officer.
In addition to the rights mentioned above, you can file a complaint with the relevant supervisory authority. In Switzerland, this is the Federal Data Protection and Public Transparency Officer (EDÖB), Feldeggweg 1, 3003 Bern.
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FOR WHAT PURPOSE AND ON WHAT LEGAL BASIS DO WE USE YOUR PERSONAL DATA?
3.1. Contract execution and legitimate interest.
In this section, we explain the purpose for which we process your personal data and the legal basis for doing so. Primarily, we use your personal data to fulfill a contract or perform pre-contractual measures at your request. However, we may also process your personal data to fulfill our legitimate interest or that of third parties.
Your personal data is processed, in particular, when necessary for the conclusion or fulfillment of a contract:
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To conclude a (travel) contract with you.
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To provide you with products and services that you have acquired under the respective contract.
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To conduct billing, invoicing, and collection.
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To provide services related to the preparation and execution of a trip.
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For insurance purposes.
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To offer consulting services.
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In case of difficulties during the trip, to provide assistance.
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To grant you access to our digital platforms.
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To grant access to our premises and facilities.
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To communicate with you.
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To respond to your inquiries and support you.
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To manage the termination of the contract.
When we base a processing activity on a legitimate interest, we weigh this interest against your interests or fundamental rights and freedoms to ensure that they are in a reasonable balance.
In our business as a travel provider, we also use your personal data to:
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Develop our products and services.
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Improve cybersecurity, manage our platforms and websites, and ensure business continuity.
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Implement IT solutions.
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Perform maintenance of IT systems during ongoing operations.
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Improve the automation and efficiency of our operational processes and customer services.
3.2. Advertising and Marketing.
If you are a customer and do not object, we may send you offers for our products and services. We ensure that these commercial offers relate to products or services that are relevant to your needs and complement those you have already taken advantage of. You can object to this at any time.
3.3. Consent.
For certain processing of personal data, we will inform you specifically and request your consent. Of course, you can revoke your consent at any time. In particular, we ask for your consent for:
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The transfer of particularly sensitive personal data to third parties.
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Customization of our offers and products or services based on a complex profile to predict your needs and behavior.
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All electronic offers for products and services that do not resemble those you have acquired, or for products and services from our trusted partners.
If necessary, we may ask for additional consent for the processing of your personal data, but this does not affect previously processed data.
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WHAT TYPES OF PERSONAL DATA DO WE COLLECT?
We collect and use your personal data, i.e., all information that identifies you or allows you to be identified. Depending on the type of product or service we offer you and the interactions we have with you, we collect various types of personal data about you:
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Contact information (private or professional) postal address, email address, telephone number.
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Personal information, e.g., gender, birthday and age, marital status, nationality, passport details, etc.
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Lifestyle, e.g., hobbies and interests, travel.
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Travel information, such as travel dates, travel route/destination, airline, hotel, price, customer preferences, information about your fellow travelers, frequent flyer programs, etc.
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Health data, e.g., information about health-related special needs or illnesses and accidents during a trip.
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Financial information, e.g., payment information, credit card number, account information.
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Data about your habits and preferences regarding the use of our products and services (e.g., food preferences).
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Data from our interactions with you, e.g., your comments, suggestions, needs collected during our personal interactions at our locations and during telephone communication (conversation notes or recordings), communication by email, chat, chatbot, exchange on our social media, and your complaints if any.
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Your connection and tracking data (e.g., collected via cookies for non-advertising or analytical purposes on our websites), online services, and other applications.
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Data about your devices (mobile phone, computer, tablet, etc.), such as IP address, technical data, and unique identification data.
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Personalized login data or security features used to connect you to our website and apps.
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FROM WHOM DO WE COLLECT PERSONAL DATA?
We usually collect personal data directly from you. However, we may also collect it from other sources. Sometimes we collect data from public sources:
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Publications/databases provided by official authorities or third parties (e.g., the Swiss Official Gazette or the Commercial Register).
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Websites/social media appearances of legal entities or corporate customers that contain information you have disclosed (e.g., your own website or your appearance on social media).
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Public information, e.g., information from the media.
We also collect personal data from third parties:
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From our customers (e.g., as fellow travelers).
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From our business partners (e.g., tour operators, service providers abroad).
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From third parties such as credit bureaus and fraud prevention agencies.
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From address research service providers, who are responsible for ensuring that they collect relevant information lawfully.
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TO WHOM DO WE DISCLOSE YOUR PERSONAL DATA AND WHY?
To fulfill some of the purposes described in this privacy policy, especially the execution of a trip, we may disclose your personal data to others. These may include the following:
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Our service providers in the travel destination (e.g., agencies, tour guides, hotel reservations, transfer and excursion services), transportation service providers (airlines, trains, car rental, etc.), and accommodation providers (hotels, hostels, etc.).
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Data processors who provide services on our behalf (e.g., IT services, logistics, printing services, telecommunications, debt collection, consulting and sales, and marketing).
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Certain regulated professional groups such as lawyers, notaries, or auditors, when necessary under certain circumstances (legal disputes, auditing, etc.), as well as our insurers.
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Partners to conduct advertising, market, and opinion research.
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Partners to assist in the investigation of crimes (e.g., fraud), enforcement, exercise, or defense of legal claims.
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Authorities and official bodies (e.g., tax authorities, embassies of the destination country) in the presence of a legal or regulatory obligation (e.g., retention obligations, obtaining visas, obtaining entry requirements).
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INTERNATIONAL TRANSFER OF PERSONAL DATA
When transferring personal data from Switzerland and the European Economic Area (EEA) to a non-EEA country (third country), there may be a cross-border transfer of your personal data. You should expect your data to be transferred to your travel destinations, but also to countries in Europe, the USA, and worldwide, where our service providers and performance providers are located. If the EDÖB or the European Commission has recognized that a third country provides an adequate level of data protection, your personal data may be transferred on this basis.
For transfers to a third country whose level of protection has not been recognized as adequate by the EDÖB and the European Commission, we either rely on an applicable exception for the specific situation (e.g., if the transfer is necessary to fulfill our contract with you) or apply one of the following appropriate safeguards to ensure the protection of your personal data:
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Standard contractual clauses approved by the EDÖB and the European Commission.
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Binding corporate rules.
To obtain a copy of these safeguards or information about where they are available, you can make a written request as per section 2.
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HOW LONG DO WE RETAIN YOUR PERSONAL DATA?
We will retain your personal data for as long as necessary to fulfill our contractual obligations and comply with applicable laws and regulations or for another period in view of our legitimate business interests, such as proper accounting and responding to legal claims or regulatory requests.
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DATA SECURITY
We implement suitable technical and organizational security measures to protect your personal data stored with us against manipulation, partial or complete loss, and unauthorized access by third parties (e.g., data encryption, access controls, etc.). Our security measures are continuously improved in line with technological developments.
We take reasonable precautions to protect your data. The transmission of information over the internet and other electronic means always carries certain security risks, and we cannot guarantee the security of information transmitted in this way.
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HOW TO TRACK THE DEVELOPMENT OF THIS PRIVACY POLICY
In a world where technologies are constantly evolving, we regularly review and update this privacy policy as needed.
The current version published on our website applies. We recommend checking the latest version of this document online. We will inform you about changes through our website or our usual communication channels.
Cookie Policy
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Verdugo Travel ("We") aims to provide you with the best possible service while maintaining the trust you place in us.
In this context, we pay attention to the protection of your data when you use any of our services. Therefore, we want to provide you with clear information about how we use and store cookies on our website and/or mobile applications on your computer/smartphone.
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What is a Cookie?
Cookies are small text, image, or software files that are placed and stored on your computer, smartphone, or other devices used to access the internet when you visit our website and/or use our application. The term "cookie" used in this policy is broadly understood and may also refer to alternative technologies used to store information on your device (e.g., Flash cookies, fingerprinting, invisible pixels, HTML5 localStorage, tokens, etc.), depending on the device you are using.
Cookies perform a variety of useful functions, such as:
Authenticating and identifying you on our website and/or application to provide you with the requested services;
Improving the security of the website and/or application, including preventing fraudulent use of login credentials and protecting user data from unauthorized access;
Sending you personalized advertisements, especially based on your browsing behavior and online preferences;
Storing information you have provided to us (e.g., filling in forms automatically with information you provided earlier, enabling you to log in faster);
Tracking your preferences and settings when using our website and/or application (e.g., language, timezone, etc.);
Monitoring your use of our website and/or application for improvement purposes.
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What Information Can a Cookie Contain?
The information stored by cookies on your device may relate to the following, depending on the storage duration:
The web pages you have visited on this device;
The advertisements you have clicked on;
The type of browser you are using;
Your IP address;
And any other information you have provided on our website and/or in our application.
Cookies may contain personal data. If we use cookies that collect your personal data, such collection is in accordance with our Privacy Policy.
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What Cookies Do We Use?
Some cookies may be classified as necessary and are stored in your browser because they are essential for the basic functionality of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies are only stored in your browser with your consent. You also have the option to decline these cookies. If you change your mind about your preferences regarding cookies, you can update your selection at any time by following the cookie settings. For more details, refer to our cookie settings.
It is also important to note that by not accepting certain cookies, you may prevent us from optimizing your experience on our website and/or application, and some parts may not function optimally.
By default, we store your cookie settings on a device for a maximum of 6 months.
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A cookie is a data packet (text file) that your browser stores on your device at the instruction of a visited website to "remember" information about you, such as your language preferences or login credentials. These cookies are set by us and are referred to as first-party cookies. We also use third-party cookies, which come from a domain other than the one you visited. We use these cookies to support our advertising and marketing efforts. In particular, we use cookies and other tracking technologies for the following purposes:
Necessary Cookies
Necessary Cookies enable basic functions and are essential for the proper functioning of the website.
Cookie Subgroup Cookies Used Cookies
Essential Borlabs Cookie Saves the settings of visitors selected in the Borlabs Cookie box.
Marketing Cookies
Marketing Cookies help us analyze connections to and from partners as well as campaigns on our website.
Cookie Subgroup Cookies Used Cookies
External Media Google Maps Used to unlock Google Maps content.
External Media Google Tag Manager Cookie from Google to control advanced script and event handling.
External Media Instagram Used to unlock Instagram content.
External Media YouTube Used to unlock YouTube content.
Statistical Cookies
Statistical Cookies anonymously capture information that helps us understand how visitors use our website.
Cookie Subgroup Cookies Used Cookies
Statistics Google Ads Cookie from Google used for Google Ads conversion tracking.
Statistics Google Analytics Cookie from Google for website analysis. Generates statistical data on how the visitor uses the website.